Call us 7 days a week on 03333 444 005
03333 444 005



As technology moves on, toys can now require batteries to be placed in a particular order, remotes to be operated 'just-so' or buttons to be pressed in a specific sequence. 

If you believe your toy doesn't work, the best thing to do is to give us a call: 03333 444 005.

Whether you speak to us in store or in our mail order dept, we'll be able to talk you through your toy and determine if it's working or not. We're always friendly and nothing is too much trouble. 


(Please note this is our on-line policy)

The European Consumer Protection (Distance Selling) Regulations 2000 gives you the right to cancel an order, without giving any reason, within 14 days. 

At Sh! we extend this to 30 days 

If you are not totally happy with any product, simply return it, sealed in its original packaging, within 30 days for an alternative or a refund.

This period starts on the day after the goods were received by you. Your right to cancel can be exercised in writing or by email to

If you need any help or advice on how to cancel, simply call us on 03333 444 005  11am-7pm everyday

If you are returning a product, please return it in its original box with all manuals and accessories to:

31-35 pitfield Street
London N1 6HB

For your own protection we recommend you return items by recorded mail.


If you've changed your mind, you can return the product for a refund or credit, so long as it is sealed in it's original packaging.  Unfortunately we cannot refund any postage costs.

If you'd like to swop the product for another - no problem, so long as it's still sealed in it's original packaging, Again, we can't refund postage costs and may have to charge an additional P&P for delivery of your new item.  

Non-defective intimate products and underwear cannot be returned if the seal is broken. Nor can books, if the seal is broken [ as stated in the cited exemptions in Article 13 Distance Selling Regulations]


If the item is defective, first of all - we're sorry - we'll do our best to sort this out asap

ALL Items on our website are covered within our 30 day warranty period, during which time we will repair or replace any defective product. 

Many items have an extended 1 year warranty - All Sh! products carry a 1 year guarantee. Other items with 1 year guarantees will be stated on the product or brands pages of our website. 

Please ensure that you thoroughly clean any defective toy you return - Thanks!

We will reimburse any postage costs you incur if you have to return a defective product to us.


If you have to return something to us, you can opt either for a gift card to the value owed or for a refund back to the payment method you used when ordering with us. 

We do have to wait for the item to land back with us to issue gift cards or refunds.

If you opt for a refund on a cancelled order or defective product, this will be issued within 7 days of our receiving the item back, though it will often be sooner.

Our returns policy is in addition to your statutory rights.



If, for any reason, you've changed your mind before we've dispatched - no problem - but you'll have to act fast as our service is super speedy! Call us or email asap and, if it's still with us, we'll remove it from our postbags before Royal Mail come to collect.