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03333 444 005

Customer Service at Sh!

customer service

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We take a very personalised approach to the service we deliver to each, individual customer.

And we're happy to say our customers appreciate the difference - the reviews we recieve from independent review sites tell the story;  'Excellent' rating with TrustPilot and 'outstanding' with S

There are all sorts of little things we do to make shopping at Sh! special; from individually wrapping each item, so your parcel feels like a present, to making you a cuppa when you browse in our London store...

Our Sh! Service Promises

  • We'll give you personalised advice and service, always dealing with you as a person, not a number.
  • If there's a problem, we'll resolve it quickly
  • If you'd like a refund - no problem - we'll sort out refunds quickly too.
  • Everything is discreet, from the packages we send to what appears on your credit card.
  • Nothing is too much trouble and we'll always try out best to fulfill requests