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Customer Service at Sh!

customer service

We are currently experiencing some issues with confirmation emails. Don't worry we are receiving your orders and hope to have this fixed soon!

We take a very personalised approach to the service we deliver to each, individual customer.

And we're happy to say our customers appreciate the difference - the reviews we recieve from independent review sites tell the story;  'Excellent' rating with TrustPilot and 'outstanding' with Shopzilla

There are all sorts of little things we do to make shopping at Sh! special; from individually wrapping each item, so your parcel feels like a present, to making you a cuppa when you browse in our London store...

Our Sh! Service Promises

  • We'll give you personalised advice and service, always dealing with you as a person, not a number.
  • If there's a problem, we'll resolve it quickly
  • If you'd like a refund - no problem - we'll sort out refunds quickly too.
  • Everything is discreet, from the packages we send to what appears on your credit card.
  • Nothing is too much trouble and we'll always try out best to fulfill requests