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We use Royal Mail to deliver precious Sh! parcels across the country and beyond...
Delivery is automatically FREE on amounts stated below. For orders below qualifying amount, simply choose which delivery service you'd like at checkout.
- FREE on orders £20+ £2.50 Royal Mail 2nd Class 3+ working days delivery
- FREE on orders £50+ £4 Royal Mail 1st Class Approx 1-2 working days delivery
- FREE on orders £100+ £6 UK Next Day Delivery Guaranteed next working day delivery
- All orders are FREE Click & Collect at our London Store We'll email when your items are ready to collect ( usually within 3 working days)
Please bring your order confirmation as proof of purchase.
London same hour, same day delivery. Only available in store.
Sh! is offering an extra-special same day or same hour delivery by suited and booted Henchmen. Have your toy delivered within the day or hour by a customer-service trained, suited driver. Henchmen provides live tracking on their platform, order history or active orders.
This service only applies to purchases made in store either in person or over the phone, please do not attempt to purchase this service online.
- Fixed (Zone 1 + 2): Same Hour, £20 Same Day, £15
- Distance Based: Same Hour £12 + £1.50/km Same day £9.50 + £1.50/km
- Delivery is subject to availability in store. Not all products on the website are in store so will need to be checked.
- This service only applies to purchases made in store either in person or over the phone.
- FREE over £100 £8 EEC International Recorded Approx 5-8 working days delivery
- FREE on orders over £120 £14 US & WORLD Approx 10-13 working days delivery
- 03333 444 005 - Press 1 To speak to Team Sh! in store. For advice before making a purchase or to make a telephone order. 12 - 8pm Everyday ( you can also call the store direct on 020 7613 5458 )
- 03333 444 005 - Press 2 To speak to Team Sh! in Web Orders. For enquiries about an order already placed, advice or to make a telelphone order.10-6pm Monday - Friday
We Promise Speedy Dispatch
- Orders made before 3pm Monday - Friday are dispatched the same day.
- Orders made after 3pm are dispatched the following working day.
- Orders made after 3pm Friday and over the weekend are dispatched the following Monday
- Order made on bank holiday weekends are dispatched on the following Tuesday
- All orders are securely and discreetly packaged in plain packaging
- We use secure boxes & jiffy bags and disguise all contents with extra padding!
- There's never ANY indication of the contents of the package
- There's no mention of Sh! on your package: Only a tiny printed address of our HQ address (374 Station Rd E7 0AB) on the side of the address label.
Service That's Personal to You
- We are always happy to give help & advice, just call us on 03333 444 005
- Whether by phone, email or post, our guidance will always be caring, honest, well-informed and individual~to~you.
- We'll keep you informed every step of the way by email from your order's receipt & processing, through to its dispatch.
- We'll package your order securely, in plain packaging.
- We'll deal with any issues quickly - we'll answer email/phone enquires within 1 working day, though it is likely to be much sooner.
Live Stock System
- You can be confident our website shows an accurate view of items we have in stock.
- On the rare occasion that an "in stock" item is sold out, we'll contact you to let you know the situation, and if appropriate, offer a close alternative: Customers ordering Monday to Friday will be contacted the same day. / Customers ordering over the weekend will be contacted the following Monday.
We Let You Know When to Expect Your Delivery
- We'll email you to let you know your parcel has been dispatched so you can look out for the post. Most parcels won't fit through a letterbox, which is why we'll often upgrade our service to recorded delivery as this ensures your parcel is safely delivered to you. These parcels need to signed for.
- If you have chosen or qualify for Next Day UK Delivery, we'll email the GPO reference so you can track your delivery on the Royal Mail website